Ticketing issues

As some of you may have noticed, we’ve had a couple of teething problems with our new payment and ticketing solution.

• On occasions, trying to pay for a tournament entry or advance ticket gives an error from Paypal: in this case we have a record of your attempted payment in our database, and we’ll have that list at reception on the day, where you can pay cash (and obviously we’ll honour the price you would have paid). Expect an email from us later today confirming this if you fall into this category.
  • This issue has, to the best of our knowledge, now been fixed, and all affected customers contacted.

• If your email is hosted by outlook.com or hotmail.com, it appears that they are rejecting some of our mail from hereward-wargames.co.uk, so you may not have received confirmation emails or ticket links. We’ve raised this with Microsoft support and taken some steps we believe will fix this. In the meantime, we’ll send you your ticket PDF via another account later today.

• Some of the tournament tickets have printed without a barcode. We have now fixed this, and if you re-download it now from the link in your confirmation email it will have one. We’ll still honour the mis-formatted ones, but having the barcode makes it easier for us checking you in at registration.

Please accept our apologies for these issues: we appreciate they are as frustrating for you as they are for us. They’re an unfortunate consquence of us ironing out the kinks to what’s actually a much better ticketing system. We are continually striving to make Hereward a better show year on year, and these issues are already in our list of things to improve (and test thoroughly) for next year.

Mike Whitaker (Chair, Peterborough Wargames Club)